Privacy Policy 

West Psychological Services, PLLC (“WPS,” “we,” “us,” or “our”) respects the privacy of our patients, prospective patients, responsible parties, and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose information provided to us through our website, forms, telephone communications, email, and SMS/text messaging.

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Information We Collect

We may collect information that you voluntarily provide to us, including your name, telephone number, email address, contact information, appointment information, and other information necessary to provide or coordinate services. Information submitted through patient forms may also include health-related information. Protected health information is handled in accordance with applicable privacy requirements and our Notice of Privacy Practices.

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How We Use Information

Information collected by West Psychological Services, PLLC may be used to:

• Respond to inquiries and requests for information.

• Schedule, confirm, reschedule, or cancel appointments.

• Provide appointment reminders and other appointment-related communications.

• Communicate regarding services requested by patients or responsible parties.

• Operate and administer our practice.

• Comply with applicable legal and regulatory requirements.

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SMS/Text Messaging Privacy

West Psychological Services, PLLC may collect a patient's or responsible party's mobile telephone number when it is voluntarily provided. Individuals may separately choose to opt in to SMS/text messaging for appointment-related communications, including appointment reminders, confirmations, scheduling, rescheduling, cancellations, and other appointment-related information. SMS consent is optional. Consent to receive SMS/text messages is not required as a condition of receiving services from West Psychological Services, PLLC. Mobile information, including mobile telephone numbers and SMS opt-in data and consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Message frequency varies depending on appointment and scheduling activity. Message and data rates may apply. Individuals may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact West Psychological Services, PLLC directly. Additional information about our text messaging program is available in our SMS/Text Messaging Terms & Conditions.

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Information Sharing

West Psychological Services, PLLC does not sell personal information.

Information may be disclosed when necessary to provide services, operate the practice, comply with applicable laws or legal obligations, or as otherwise permitted or required by law.

Protected health information is handled in accordance with applicable privacy requirements and our Notice of Privacy Practices. SMS opt-in consent and mobile telephone information will not be shared with third parties or affiliates for their marketing or promotional purposes.

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Data Security

West Psychological Services, PLLC takes reasonable administrative, technical, and physical measures to protect information from unauthorized access, use, or disclosure. However, no electronic communication or information-storage system can be guaranteed to be completely secure.

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Third-Party Services

Our website or forms may use third-party service providers to facilitate website functionality, secure forms, scheduling, communications, or other practice operations. Information provided through these services may also be subject to the applicable provider's privacy and security practices.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable requirements. Updates will be posted on this page with a revised “Last Updated” date.

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Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

West Psychological Services, PLLC
Rebecca West, Ph.D.
Privacy Officer
Email: rwest@westpsychologicalservices.com